Frequently Asked Questions

1. Is there a refund policy for Steel Hide Sports apparel?

Yes, absolutely. We offer a comprehensive 30-Day Money-Back Guarantee. If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 30 days of the delivery date. Items must be unworn, unwashed, with all original tags attached, and in a re-sellable condition. Your satisfaction fuels our mission!

2. What if my size doesn't fit? Can I exchange it?

Definitely! We know finding the perfect fit for peak performance is crucial. We offer FREE size exchanges within 45 days of purchase. Simply initiate an exchange request on our website, and we’ll guide you through sending the item back. Once we receive and inspect the item, we'll ship the correct size to you at no extra cost (subject to stock availability).

3. How long does shipping take for my order?

We prioritize speed to get your gear in your hands! Our standard domestic shipping generally takes 5-7 business days after processing. Expedited shipping options are available at checkout for quicker delivery. You’ll receive a tracking number via email once your order ships so you can follow its journey.

4. Do you offer international shipping?

Yes, Steel Hide Sports ships worldwide! International shipping times and costs vary depending on the destination. Please note that the customer is responsible for any import duties, customs fees, or taxes levied by the destination country. You can see estimated costs and times at the checkout once you enter your full address.

5. Are your products designed for specific sports or general fitness?

Our apparel is engineered with a focus on durability, flexibility, and moisture-wicking technology, making it ideal for a wide range of high-intensity activities, including weightlifting, running, cross-training, and team sports. While versatile for general fitness, our core design principle is to withstand the most demanding athletic conditions.

6. How should I care for my Steel Hide Sports gear to maximize its lifespan?

To maintain the performance and longevity of your gear, we recommend washing inside out in cold water on a gentle cycle, using a mild detergent. Avoid using fabric softeners or bleach as these can damage the technical fibers. Tumble dry low or, for best results, hang dry. Always check the specific care label on the garment.

7. What payment methods do you accept?

We offer a variety of secure payment options for your convenience, including all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and other popular digital payment platforms as displayed at checkout.

8. What makes Steel Hide Sports apparel different from other athletic brands?

We focus on the intersection of rugged durability and cutting-edge athletic technology. Our "Steel Hide" commitment means using reinforced stitching, proprietary fabric blends for superior resilience, and designs rigorously tested by athletes who demand uncompromising gear. We build apparel that won't quit before you do.

9. Can I track my order once it has been shipped?

Absolutely. Once your order has been packed and dispatched from our warehouse, you will receive an email notification containing your tracking number and a direct link to the courier's website. If you created an account, you can also view your tracking information in your 'Order History'.

10. Do you offer gift cards?

Yes! Give the gift of power and performance. Steel Hide Sports E-Gift Cards are available for purchase on our website and are delivered instantly via email, making them the perfect choice for the dedicated athlete in your life.

Want to ask something else?

Write us an email at info@steelhidesports.com or send us a WhatsApp Message!